Radiance Station

Support

Use this page for account help, privacy requests, billing questions, missing emails, and safety or moderation concerns.

Fastest way to get help

Use the contact form on RadianceStation.com.au for general support, billing questions, cancellations, or account problems.
If you cannot use the contact form, email hello@radiancestation.com.
Our general support target is within 2 business days. Response times are targets, not guaranteed resolution times.

Check your spam, junk, promotions, and filtered folders first.
Wait a short moment before requesting a new signup, password-reset, or admin verification email, because repeated requests can invalidate older links or codes.
If a verification, password-reset, or admin sign-in email still does not arrive, contact support and mention which flow failed, the email address used, your browser, and the approximate time you tried it.

Tell us the page, feature, subscription action, or lesson involved.
Include the email address used on the account, the approximate time the issue happened, and what you expected to happen instead.
If the issue is billing-related, include the Stripe receipt or checkout email if you have it.

Support can help with subscription questions, Stripe billing-portal access, cancellation questions, feedback request pack issues, and entitlement mismatches.
For recurring subscriptions, cancellation stops future renewals and access normally remains active until the end of the current paid period.
If a payment succeeds but access does not update correctly, contact support before attempting repeated purchases.

If you are signed in, use dashboard privacy settings for data export requests, account-deletion requests, export downloads, and deletion cancellation during the cooling-off period.
Use the contact form or support email for privacy complaints, access questions, correction requests outside self-service profile editing, email-address changes, or if you cannot access dashboard privacy settings.
We may require reasonable identity verification before changing a login email address, disclosing exported account data outside the signed-in dashboard flow, or acting on another sensitive account request.
Account-deletion requests use a short cooling-off period before execution. During that window, you can cancel the deletion from dashboard privacy settings if you are still signed in.

Use support for harassment, spam, manipulative peer feedback, abusive contact requests, invite-link misuse, or anything else that makes the platform feel unsafe.
We aim to review safety, moderation, access, or billing issues within 1 business day where reasonably practicable.
When investigating, we may review related account records, contact requests, invite-link activity, submissions, and moderation history.