Support

Community safety

Radiance Station includes peer feedback, contact requests, and invite links, so we need a clear safety and moderation path.

What to report

Harassment, threats, discrimination, sexual content, spam, manipulative behaviour, impersonation, or repeated unwanted contact.
Peer feedback that is abusive, humiliating, unrelated to the task, or intended to intimidate rather than help.
Invite-link or contact-network misuse, including attempts to pressure users into off-platform contact.

Use the support page or the site contact form and include the approximate time, the page or feature involved, and enough detail for us to investigate.
If the report involves account access, billing, or personal safety concerns, email hello@radiancestation.com.
We aim to review urgent safety issues within 1 business day where reasonably practicable.

If someone is in immediate danger, contact local emergency services or police first. In Australia, call Triple Zero (000) in an emergency.
For serious online abuse in Australia, you may also be able to seek help from the eSafety Commissioner after reporting the issue to the platform first. See https://www.esafety.gov.au/report.
Do not wait for a normal support response window if there is a credible threat, extortion attempt, stalking concern, or other urgent safety risk.

Review account activity, contact requests, invite-link records, feedback submissions, and related moderation history.
Restrict or suspend peer or contact features while a report is being reviewed.
Suspend or remove accounts where we reasonably believe this is necessary to protect users or the service.